At Cheeverstown, we are committed to delivering high-quality, person-centred services and continually improving those services through active listening and engagement with the people we support, their families, advocates, visitors, and the wider community. We welcome all feedback including comments, compliments, concerns and complaints as a vital source of learning and service enhancement.
Cheeverstown’s feedback and complaints process reflects the HSE’s Your Service, Your Say policy and is underpinned by the following principles: - Accessible: Our process is easy to understand and use, for everyone, including people with disabilities, children, and those with communication support needs. ( In line with the person’s communication matrix support)
- Person-Centred: Each individual is respected and supported to raise issues without fear of repercussion
- Fair & Transparent: Complaints are managed consistently and impartially, and complainants are kept informed
- Timely & Responsive: Complaints are acknowledged promptly and resolved efficiently where possible
- Learning & Improvement: Every piece of feedback is a chance to improve our services, systems and enhance staff knowledge Our goal is to build a culture of openness and trust where feedback, positive or negative, is actively encouraged, taken seriously, and used to improve the care and support we provide.